We want to give every client the time and attention that you deserve for your service. We understand that sometimes circumstances arise and you need to make adjustments to your plans. If you must cancel or rebook your appointment, we respectfully request at 48 hours notice. Cancellations or missed appointments without 48-hour notice will result in a charge of part or all of the service amount. Please understand that your appointment time was set aside just for you. Appointments made within the salon mean that we’ve reserved space and a stylist, specifically for you. Appointment dates for services help us to make sure that clients don’t miss the opportunity to receive services. So, we want to make sure that everyone is available to fill that appointment time. If you cancel your appointment without giving at least 48 hours' notice prior to your appointment will result in a charge of 50% of the service amount. Any “no shows” will be charged 100% of the service amount. Depending on the services booked, in the case of multiple services at a single appointment, a cancellation without 48-hour notice will result in a charge of 100% of the primary service amount and 50% of any additional service amount. The cancellation fee and any service fee will be charged to your credit card on file. Our salon booking policy and hairdressing cancellation policy is intended to ensure that we have the opportunity to fill any last-minute availability. We don’t want to make any clients on the waiting list miss their chance to book an appointment or receive a service. Please understand that we’re committed to offering you the highest possible level of service during your appointments with us. In order to help facilitate smooth booking and cancellations of appointments made within our salon software, our salon requires a credit card on file when booking your service. If you need to cancel because of a personal or medical emergency, please contact us as soon as possible, and we can decide how best to proceed. Short Cancellation Policy Each client’s appointment is important to us. We want to give your service the time and attention it deserves. As a result, we respectfully request at least 48 hours' notice if you need to cancel or make changes to your appointment time. Failing to give 48-hour notice will result in a 50% charge. Any no-shows will be charged 100% of their service amount. Late Appointment Policy We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, and so we allow for a 15 minute grace period for late arrival in case you are unexpectedly delayed. If you think you are going to be late, please call us so that we can adjust our schedule. Please understand that if you are repeatedly late, we will charge 50% of the service amount and require that you rebook your appointment. Salon Deposit Policy All of our appointments are very important to us. This is time we’ve set aside just for you and we don’t want anyone to miss the opportunity to receive services. Prior to your appointment, we require a deposit of 25% of the service amount. This will later be deducted from the service fee. Flexible Salon Cancellation Policy Our policies are meant to help keep clients and staff safe and ensure that guests receive the best possible services in a timely manner. If you must cancel within 24 hours, please give us a call as soon as possible so that we can make any changes or cancel your appointment. Last-Minute Cancellations Policy Late cancellations are appointments canceled within the 48 hour period leading up to your appointment time. Appointments canceled less than 48 hours in advance will result in a charge of 50% of the initial services as a cancellation fee. If guests must cancel service appointments made within this period, 20% of this amount can be applied as a rebooking fee and used towards the cost of a subsequent appointment. No Show Cancellation Policy As per our policies criteria, and no-shows will result in a charge of 100% of the service amount, billed to your credit card. Missed appointments are hard on our staff and leave other guests waiting. Our policies, including our 48 hour cancellation period give us the opportunity to fill missed appointments and offer services to other clients. If you have to cancel within this period, please let us know as soon as possible. Right to Refuse Service Cancellation Policy The safety of our staff and our clients is our top priority. As such, the salon reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (such as a new, continuous cough or a fever), or rude/ obnoxious behavior. Thank you for your understanding.
20249 Lake Rd in Rocky River